How does CuChat ensure accurate and human-like responses?

Answers generated by your chatbot are powered by a generative AI model trained on your company's knowledge base. When the system's confidence in a response is low, the chat automatically escalates to a human agent for resolution. We continuously refine the AI through engagement analytics and feedback to improve accuracy, timing, and contextual understanding, ensuring every assistant maintains a consistent, brand-aligned tone and communicates naturally to enhance user satisfaction and conversion rates.