1. Introduction
Welcome to CuChat. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Name, email address, phone number, and other contact information you provide.
- Account Information: Username, password, and profile information.
- Usage Data: Information about how you interact with our services, including chat logs, interactions, and preferences.
- Technical Data: IP address, browser type, operating system, and device information.
- Payment Information: Billing address and payment details (processed securely through third-party payment processors).
3. How We Use Your Information
We use the information we collect in the following ways:
- To provide, maintain, and improve our services
- To process your transactions and send related information
- To send promotional communications (with your consent)
- To respond to your inquiries and customer support requests
- To monitor and analyze usage trends and preferences
- To detect, prevent, and address fraud and security issues
- To comply with legal obligations
4. Disclosure of Your Information
We may disclose your information in the following situations:
- By Law or to Protect Rights: When required by law or when we believe in good faith that disclosure is necessary to protect your rights, our rights, or the rights of others.
- Third-Party Service Providers: We may share information with vendors, consultants, and other service providers who perform services on our behalf.
- Business Transfers: If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may disclose your information with your explicit consent for specific purposes.
5. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
6. Retention of Your Data
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data at any time, subject to legal requirements.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may include:
- Session cookies that expire when you close your browser
- Persistent cookies that remain on your device
- Analytics tools to understand user behavior
You can control cookie settings through your browser preferences.
Cookies are files with a small amount of data, sent to your browser from a website etc. Cookies allow your browser to remember some specific information which the web server can later retrieve and use to improve your experience of your use, such as not having to enter your login address each time.
If you choose to reject cookies, you may still use our platform though your access to some functionality and areas of our platform may be affected. You can also directly control what cookies are allowed by adjusting the settings in your browser. When you give your consent for third-party cookies, we or our service providers may use this information to perform data analytics and gather insights about how our users use our service so we may improve on our platform, design better advertisements in the future, and to measure the overall effectiveness of it. Your privacy matters to us, and we do not sell your data to advertisers.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Right to access your personal information
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to restrict processing of your information
- Right to data portability
- Right to opt-out of marketing communications
To exercise any of these rights, please contact us using the information provided below.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, and legal requirements. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
CuChat Privacy Team
Email: privacy@cuchat.com
Website: www.cuchat.com