How does CuChat's AI understand and answer questions?

CuChat uses advanced natural-language understanding (NLU) powered by GPTs and LLMs, such as from OpenAI to interpret each visitor's intent rather than just keywords. When a website visitor asks a question, CuChat first analyzes the meaning and context of their message. It then searches your uploaded documents to find the most relevant information. The AI formulates a clear, conversational reply based only on that verified content, ensuring accuracy and brand consistency. If a question falls outside your data scope, CuChat can either ask for clarification or route the chat to a human team member instantly. This approach lets your chatbot stay fast, factual, and on-brand while continuously learning from real visitor interactions.