Fresh updates about AI assistants, customer success playbooks, and automation strategies.
Rule-based chatbots work on pre-defined decision trees. Every question must match a keyword or command you’ve set up. If the visitor’s message doesn’t match, the bot can’t continue. Learn the pros and cons of the different types of chatbots here.
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An AI chatbot is a virtual assistant that can chat with your customers automatically. Unlike traditional rule-based bots that only follow pre-set flows, AI chatbots use natural language processing (NLP) and machine learning (ML) to understand intent, respond intelligently, and even learn from each interaction. Think of them as digital team members who never sleep and never forget a question.
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